Articles related to computer products Three Guarantees:
The purchase must pay attention to: interpretation of the computer three-package policy from the last year on September 1st computer three-bag law to implement the implementation, it seems to give consumers a grain of assurances, we buy the computer to rest assured, in fact, otherwise, the law is fair The law should not only protect the legitimate rights and interests of consumers, but also protect the legitimate interests of dealers. Or if the dealers are rushed, there will be no one to do a computer business, then who do we buy computers for? However, from my own personal computer after-sales service, a lot of consumers did not seriously safeguard their legitimate rights and interests.
Let's talk about the warranty of computer products on the computer and computer options for the specific contents of the Three Guarantees Law.
1. After the implementation of the three-pack method, the entire PC has a one-year warranty and the main components are two years. The main components include the CPU, main board, memory, graphics card, hard disk, and power supply.
If you carefully read the specific contents of the Three Guarantees Law, you will find that the Three Guarantees Law is very favorable for the purchase of branded machines, and there are not many provisions for compatible machines. In the three-bag method, the host is specified, and the peripheral goods are retractable and changeable within 15 days if there is a problem within seven days, and there is no corresponding provision for optional parts (also known as compatible machines). If the maintenance of the host and the peripheral equipment still cannot be used normally, the seller will exchange the same model of the same model for the consumer for free. During the period of validity of the whole Three Guarantees, if the seller has neither the same model nor the same brand of merchandise as the original product, and the consumer requests a return, the seller shall be responsible for returning the merchandise for free. According to the invoice price once clearing payment.
However, the fifteenth clause of the Three Guarantees Law is not very good. If the host or peripheral device purchased by a consumer cannot be used normally after two repairs, if the replacement is required, the depreciation fee shall be charged according to the depreciation rate. The depreciation expense shall be calculated from the date of issue of the invoice to the date of return, which shall be deducted from the repair occupation and time to be repaired. The national depreciation rate is 0.25% per day. If your machine has problems after 400 days of purchase, it has not been more than two years. At this time, if depreciation is considered, there is no value, but if you refund the invoice price, it is very Cost-effective, even if you buy a high-performance host, you must have more money.
In practical applications, dealers are all looking for loopholes in the law for their own benefit, and consumers don't understand the specific contents of the Three Guarantees. What's more, some people who are specifically responsible for 315 are not very knowledgeable about the details of the computer three packs. Content, it is almost impossible to return the money.
2. Before the implementation of the three-pack option, the motherboard, memory, hard disk, graphics card, etc. have three-year warranty, but since the implementation of the three guarantees, the warranty period has been changed to one year. The state stipulates that it should be renewed within one year, and the warranty period needs to be recalculated after renewing.
There is a place where there is a risk of ambiguity. I bought an assembly machine at a computer company. If there is a quality problem, I wouldn’t give you a refund if I can’t use it twice in a row. The entire machine will only replace or repair the corresponding faulty part. Because we all think that the "whole machine" is not a machine in the legal sense, but an option. It is just that the options we purchased are installed together at the computer company, and finally the machine is used. The form took home. Therefore, the three packs of “compatible machines†that we purchased at the computer company can only be executed according to the “three options†of the “optionsâ€. Which part is broken and only one part can be repaired, and it cannot be used normally without two repairs. When returning the whole machine.
Please refer to Article 17 of the "Responsibility for Repairing and Replacing Returns of Microcomputer Goods" (commonly known as the "Three Guarantees") as follows: Article 17 Within the term of validity of the Three Guarantees, the performance of the optional "Product Performance Table of Microcomputer Complications" of this provision shall appear in the optional parts. Faults, sellers should be responsible for free replacement of new options for consumers. If the option is still not used after two replacements, the seller shall be responsible for returning the product for free to the consumer and refund the price at the price of the invoice once.
It is a bit good that whether it is a machine or an option, as long as the new product is replaced, the validity of the three guarantees will be recalculated from the date of replacement.
3. Peripherals in the computer three packs, monitors, keyboards, mice, optical drives, floppy drives, etc. are all peripherals, the warranty period is only 1 year. There are also many contradictory places where the host computer specifies the hard disk drive. The power supply is the main component. However, the peripheral device also has a hard disk drive and power supply. Do not know which implementation should be performed in the actual application?
Article 28 of the Three Guarantees Act also provides for the non-implementation of the Three Guarantees:
(a) more than three packs of validity;
Explanation: It is usually referred to as over-protection, and of course it will cost money to repair.
(2) Damage caused by failure to use, maintain, or maintain the product in accordance with its requirements;
Explanation: This is a bit of a hassle. The specific requirements for use are not a good indicator of who is responsible.
(3) damage caused by the dismantling of repairers who do not undertake the three guarantees;
Explanation: In other words, if your host has a problem, do not open the machine or ask a friend or other non-designated maintenance organization to repair it during the three-pack period. Otherwise, it may be out of warranty. "Removal causes damage" If these words are understood as "I have torn apart but not damaged but also within the three packs, but there is no damage, who is the final say. Did you consider this?
(4) If there is no valid three-guarantee certificate and valid invoice (except to prove that the goods are within the warranty period). Explanation: Three packs of valid vouchers are purchase invoices, and the date of the purchase invoice is the calculation date, not the three pack vouchers. Note: In the purchase invoice, please specify the purchase model, name and other related content, to prevent the emergence of despite the invoice, but can not prove that this invoice is their own purchase invoice.
(5) unauthorized alteration of the three-package certificate;
Explanation: It goes without saying.
(6) The product model or serial number on the three-package voucher is not in conformity with the actual product;
Explanation: When the seller repairs the machine you purchased, if the relevant part is replaced, it must be marked on the Three Guarantees certificate. In addition, do not negotiate with your dealer to replace higher-grade components privately, such as replacing a 40G or 80G hard disk because the brand machine's configuration is low. In this case, if the machine fails in the future, the designated service station is not Will give repairs.
(7) Damage caused by using pirated software;
Explanation: This is difficult to distinguish in practice.
(8) Infection caused by infection during use;
Explanation: It is mainly viruses such as CIH that can damage the hardware, causing the machine not to start normally.
(9) No factory name, site, production date, product certification;
Explanation: Three non-products are not treated in three packages.
(10) Damage due to force majeure.
Explanation: This article says that if it is man-made, damage caused by accidental damage can only be personally responsible for consumers.
The difference between repair and warranty is that the three-package period for the option specified in the State Three Guarantees Law is one year. If there is a performance failure within one year, the distributor should renew it. However, in order to attract consumers to purchase their own goods, dealers declare that they have a three-year warranty. Note: The difference between "package" and "guarantee", if your option is a three-year warranty, then you can only enjoy the country's one-year free repair service, the second and third-year warranty is to pay Warranty.
The difference between new products and good products Before the implementation of the Three Guarantees Law, if there is a problem with the parts of the compatible machine, the relevant parts can be replaced by the dealer, which is the parts that can be used normally but may be repaired. However, after the implementation of the Three Guarantees Law, sellers should replace new options for the consumer free of charge if there are performance problems with the relevant options. Relevant documents are retained as consumers. When the seller or repairer conducts repairs for the host, we must ask them to fill in the instructions for the maintenance of the three-guarantee voucher, and affix official seals or other proofs of their identity. Material so that we can use this to ask the seller for a replacement or return.
The last point is to explain: When our customers purchase computers, they must not purchase money for invoices, because the invoice is the key to the Three Guarantees.
The purchase must pay attention to: interpretation of the computer three-package policy from the last year on September 1st computer three-bag law to implement the implementation, it seems to give consumers a grain of assurances, we buy the computer to rest assured, in fact, otherwise, the law is fair The law should not only protect the legitimate rights and interests of consumers, but also protect the legitimate interests of dealers. Or if the dealers are rushed, there will be no one to do a computer business, then who do we buy computers for? However, from my own personal computer after-sales service, a lot of consumers did not seriously safeguard their legitimate rights and interests.
Let's talk about the warranty of computer products on the computer and computer options for the specific contents of the Three Guarantees Law.
1. After the implementation of the three-pack method, the entire PC has a one-year warranty and the main components are two years. The main components include the CPU, main board, memory, graphics card, hard disk, and power supply.
If you carefully read the specific contents of the Three Guarantees Law, you will find that the Three Guarantees Law is very favorable for the purchase of branded machines, and there are not many provisions for compatible machines. In the three-bag method, the host is specified, and the peripheral goods are retractable and changeable within 15 days if there is a problem within seven days, and there is no corresponding provision for optional parts (also known as compatible machines). If the maintenance of the host and the peripheral equipment still cannot be used normally, the seller will exchange the same model of the same model for the consumer for free. During the period of validity of the whole Three Guarantees, if the seller has neither the same model nor the same brand of merchandise as the original product, and the consumer requests a return, the seller shall be responsible for returning the merchandise for free. According to the invoice price once clearing payment.
However, the fifteenth clause of the Three Guarantees Law is not very good. If the host or peripheral device purchased by a consumer cannot be used normally after two repairs, if the replacement is required, the depreciation fee shall be charged according to the depreciation rate. The depreciation expense shall be calculated from the date of issue of the invoice to the date of return, which shall be deducted from the repair occupation and time to be repaired. The national depreciation rate is 0.25% per day. If your machine has problems after 400 days of purchase, it has not been more than two years. At this time, if depreciation is considered, there is no value, but if you refund the invoice price, it is very Cost-effective, even if you buy a high-performance host, you must have more money.
In practical applications, dealers are all looking for loopholes in the law for their own benefit, and consumers don't understand the specific contents of the Three Guarantees. What's more, some people who are specifically responsible for 315 are not very knowledgeable about the details of the computer three packs. Content, it is almost impossible to return the money.
2. Before the implementation of the three-pack option, the motherboard, memory, hard disk, graphics card, etc. have three-year warranty, but since the implementation of the three guarantees, the warranty period has been changed to one year. The state stipulates that it should be renewed within one year, and the warranty period needs to be recalculated after renewing.
There is a place where there is a risk of ambiguity. I bought an assembly machine at a computer company. If there is a quality problem, I wouldn’t give you a refund if I can’t use it twice in a row. The entire machine will only replace or repair the corresponding faulty part. Because we all think that the "whole machine" is not a machine in the legal sense, but an option. It is just that the options we purchased are installed together at the computer company, and finally the machine is used. The form took home. Therefore, the three packs of “compatible machines†that we purchased at the computer company can only be executed according to the “three options†of the “optionsâ€. Which part is broken and only one part can be repaired, and it cannot be used normally without two repairs. When returning the whole machine.
Please refer to Article 17 of the "Responsibility for Repairing and Replacing Returns of Microcomputer Goods" (commonly known as the "Three Guarantees") as follows: Article 17 Within the term of validity of the Three Guarantees, the performance of the optional "Product Performance Table of Microcomputer Complications" of this provision shall appear in the optional parts. Faults, sellers should be responsible for free replacement of new options for consumers. If the option is still not used after two replacements, the seller shall be responsible for returning the product for free to the consumer and refund the price at the price of the invoice once.
It is a bit good that whether it is a machine or an option, as long as the new product is replaced, the validity of the three guarantees will be recalculated from the date of replacement.
3. Peripherals in the computer three packs, monitors, keyboards, mice, optical drives, floppy drives, etc. are all peripherals, the warranty period is only 1 year. There are also many contradictory places where the host computer specifies the hard disk drive. The power supply is the main component. However, the peripheral device also has a hard disk drive and power supply. Do not know which implementation should be performed in the actual application?
Article 28 of the Three Guarantees Act also provides for the non-implementation of the Three Guarantees:
(a) more than three packs of validity;
Explanation: It is usually referred to as over-protection, and of course it will cost money to repair.
(2) Damage caused by failure to use, maintain, or maintain the product in accordance with its requirements;
Explanation: This is a bit of a hassle. The specific requirements for use are not a good indicator of who is responsible.
(3) damage caused by the dismantling of repairers who do not undertake the three guarantees;
Explanation: In other words, if your host has a problem, do not open the machine or ask a friend or other non-designated maintenance organization to repair it during the three-pack period. Otherwise, it may be out of warranty. "Removal causes damage" If these words are understood as "I have torn apart but not damaged but also within the three packs, but there is no damage, who is the final say. Did you consider this?
(4) If there is no valid three-guarantee certificate and valid invoice (except to prove that the goods are within the warranty period). Explanation: Three packs of valid vouchers are purchase invoices, and the date of the purchase invoice is the calculation date, not the three pack vouchers. Note: In the purchase invoice, please specify the purchase model, name and other related content, to prevent the emergence of despite the invoice, but can not prove that this invoice is their own purchase invoice.
(5) unauthorized alteration of the three-package certificate;
Explanation: It goes without saying.
(6) The product model or serial number on the three-package voucher is not in conformity with the actual product;
Explanation: When the seller repairs the machine you purchased, if the relevant part is replaced, it must be marked on the Three Guarantees certificate. In addition, do not negotiate with your dealer to replace higher-grade components privately, such as replacing a 40G or 80G hard disk because the brand machine's configuration is low. In this case, if the machine fails in the future, the designated service station is not Will give repairs.
(7) Damage caused by using pirated software;
Explanation: This is difficult to distinguish in practice.
(8) Infection caused by infection during use;
Explanation: It is mainly viruses such as CIH that can damage the hardware, causing the machine not to start normally.
(9) No factory name, site, production date, product certification;
Explanation: Three non-products are not treated in three packages.
(10) Damage due to force majeure.
Explanation: This article says that if it is man-made, damage caused by accidental damage can only be personally responsible for consumers.
The difference between repair and warranty is that the three-package period for the option specified in the State Three Guarantees Law is one year. If there is a performance failure within one year, the distributor should renew it. However, in order to attract consumers to purchase their own goods, dealers declare that they have a three-year warranty. Note: The difference between "package" and "guarantee", if your option is a three-year warranty, then you can only enjoy the country's one-year free repair service, the second and third-year warranty is to pay Warranty.
The difference between new products and good products Before the implementation of the Three Guarantees Law, if there is a problem with the parts of the compatible machine, the relevant parts can be replaced by the dealer, which is the parts that can be used normally but may be repaired. However, after the implementation of the Three Guarantees Law, sellers should replace new options for the consumer free of charge if there are performance problems with the relevant options. Relevant documents are retained as consumers. When the seller or repairer conducts repairs for the host, we must ask them to fill in the instructions for the maintenance of the three-guarantee voucher, and affix official seals or other proofs of their identity. Material so that we can use this to ask the seller for a replacement or return.
The last point is to explain: When our customers purchase computers, they must not purchase money for invoices, because the invoice is the key to the Three Guarantees.